Privacy and Security Policy

HCH Financial Services Limited (“ `HCH”, “ We” “ Us “or “ Our”) is serious about protecting the privacy of your personal information. We have put strict policies into place to ensure that the privacy of your personal information is protected while still enabling you to make use of our website http://hchfinancial.services/ (the “ Site“) or the services provided by HCH (the “ Services“).
We use the information provided by you through the use of the Services or on the Site solely for the purposes set out in this Policy, and by using the Site, you agree to the collection and use of information in accordance with our Policy.

The terms of this Policy may be updated from time to time. You are therefore advised to periodically visit our Site or this page for updates. The terms of this Policy are also incorporated into the HCH Terms of Use and Registration Terms.

Information We Collect

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to your full name, e-mail address, mailing address, phone number, social security number, credit card details, credit history, bank account information or security property information.
Log Data which may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

We also collect information regarding our transactions and experiences with you, including your payment history. In addition, we may use third party websites or services such as Google Analytics that collect, monitor and analyse data.

What We Do With The Information We Collect

The information we collect may be used in the following manners:

  • To compile, save, use and analyze your information in both a personally-identifiable form, an aggregated and non-personally identifiable form;
  • To operate, maintain, improve and provide to you our Services;
  • Conducting our business and processing transactions initiated on Site;
  • To verify your identity;
  • To register you as a user and identify you when you sign in to your account;
  • To conduct background checks and determine your eligibility for funding;
  • To verify ownership of the security property or items and any other transaction documents that may have been provided by you;
  • If you are approved for funding, to process, service and collect your financing transaction;
  • To personalize your experience and improve customer service (your information helps us to better respond to your individual needs, your service requests, to send marketing communications and send account update notifications);
  • To develop and improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you);
  • We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information.

Security or How Do We Protect Your Information?

To us, privacy is paramount and we have as such developed a comprehensive set of practices, technologies and policies to ensure that your account data is secure. We prioritise our users’ security and privacy concerns.

We implement a variety of security measures to maintain the safety of your personal information. All of our communications and processing occur through Secure Socket Layers (SSL) technology, using SSL encryption to ensure the security of all information, and is then save into our secure database only to be accessed by those authorized with special access rights to such systems, and who are legally bound to keep the information confidential.

We expect you to maintain data accuracy and ensure the correct use of information. We have put in place appropriate electronic and managerial procedures to secure the information we collect online.

While we strive to use advanced and commercially acceptable means to protect the data you provide and all your Personal Information, please note that no method of transmission over the Internet to us, or method of electronic storage by us is 100% secure. We therefore do not guarantee you its absolute security, but reasonable data security and confidentiality levels in transacting with us.

Use of Cookies

We use tracking technology (cookies), which we hope will help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your PC and used by your browser. Most of the cookies we use are session cookies, which are deleted automatically at the end of your visit. Nevertheless, if you do not want to use cookies, this will not prevent you from accessing the Site in any way. Your browser can be configured so that cookies can be accepted with your permission or completely blocked.
Please note that some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Disclosure of Information to Third Parties

We will provide your information to our trusted business partners who assist us in operating the Site, conducting our business including partners referring you to us, or servicing you, so long as those parties agree to keep this information confidential. We also may disclose your information to third parties to whom we may refer you or your inquiry or application for financing or other services. In addition, we may disclose our transactions and experiences with you to credit bureaus.

These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond provision of the Service We may also disclose your information:

  • As required by law;
  • When we believe in good faith that disclosure is necessary to protect our rights or our property and safety or the property and safety of others;
  • If HCH is involved in a merger, acquisition, transfer, (including in a bankruptcy proceeding) or sale of all or substantially all of its assets or equity, in connection with such a transaction;
  • To any other third party with you may authorise us to provide the information.

This Site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We therefore encourage you to be aware when they leave our Site and to read the privacy statements of any other site that collects personally identifiable information.

Use of Third Party Services and Data Retention

You allow us to receive information when you use the Services to log in to a third-party website or application (e.g. Facebook, Twitter or LinkedIn) (the “ Third Parties Platform“). Please note that we retain the information we receive from your personal profile on a Third Party’s Platform while you are logged-in to the Services, and even after you have logged-out from the Site if such retention is reasonably necessary to enforce this Policy and our Terms of Use, in our sole discretion.

Authority to Obtain Other Information

We may collect information about you from state departments like the Immigrations department, Uganda Revenue Authority, Companies Registry, Credit Reference Bureau or National Social Security Fund among others for use in the normal course of business to verify the accuracy of information you may submit to us.

Governing Law

This Policy shall be governed by the laws of Uganda.

Your Consent

By using the Site or obtaining or attempting to obtain our Service through the Site, you consent to our website’s Policy.

Changes to our Privacy and Security Policy

Your continued use of the Site or access to the Site after changes have been made to this Policy and posted on the Site, shall constitute your acceptance of such updated Policy.

Disclaimers

YOU AGREE THAT YOUR USE OF THE COMPANY WEBSITE SHALL BE AT YOUR OWN RISK TO THE FULLEST EXTENT PERMITTED BY LAW. THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE WEBSITE, ANY USE OF THE WEBSITE OR ANY COMMUNICATION THAT YOU OR ANY USER MAY HAVE WITH ANY OTHER USER OR PERSONS OR ENTITY REFERENCING SERVICES ON THE WEBSITE. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE WEBSITE CONTENT, THE USER CONTENT, OR THE CONTENT OF ANY WEBSITES LINKED TO THIS SITE. WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (i) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR WEBSITE OR ANY COMMUNICATION WITH ANY OTHER USER, PERSONS, REFERENCING SERVICES ON THE WEBSITE, (ii) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE COMPANY, (iii) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (iv) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE, (v) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT (vi) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY THIRD PARTY, AND/OR WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE COMPANY WEBSITE OR ANY LINKED WEBSITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. YOU ARE EXPECTED TO USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

Limitation of Liability

EXCEPT WHERE PROHIBITED BY LAW, NEITHER THE COMPANY NOR ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUCCESSORS OR ASSIGNS OF EACH, SHALL BE LIABLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS UNLESS OTHERWISE EXPRESSLY SET FORTH IN A WRITTEN AGREEMENT WITH YOU, THE COMPANY. MAXIMUM LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS SITE, OR ITS CONTENT, WHETHER IN CONTRACT, TORT, OR OTHERWISE SHALL BE LIMITED TO THE AMOUNT YOU PAID TO ACCESS THIS SITE.
This Privacy and Security Policy is Effective as of: _______________________________ 2018.

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